China Select your location
We make what matters work*
Products
Services
Markets
Support
Company

Frequently asked questions:

Keeping you updated with ServiceRanger™ 4 information and answering all of your questions is our priority. Many of the most common questions asked about ServiceRanger 4 are found below:

ServiceRanger 4 requires the use of a vehicle link adapter that is RP1210B compliant and has device drivers that are compatible with the computer’s operating system and external communication ports. Contact your adapter manufacturer for information on driver installation and operating system compatibility. Check the current list of compatible vehicle link adapters and driver version requirements.
spacer
Yes, ServiceRanger 4 is available globally. Yes, ServiceRanger 4 supports Spanish, French Canadian and Portuguese languages.
spacer
No, since an Internet connection is not always available at the vehicle, the ServiceRanger 4 software installation includes all product service procedures. When an Internet connection is available the ServiceRanger 4 update manager ensures that the information is kept up-to-date. Please note that ServiceRanger 4 does require an active internet connection while using the software at least once every 30 days to validate the license. 
spacer
Yes, ServiceRanger 4 links directly to up-to-date product troubleshooting and service procedures.
spacer
Yes, ServiceRanger 4 allows users to select from all vehicle parameters defined by SAE and Eaton product groups. Several default product parameter lists are available as well.
spacer
Yes, to configure multiple trucks with the same transmission configuration settings users can now create and store configuration templates with various transmission performance profiles.
spacer
Yes, an enhanced service activity reporting feature is available. ServiceRanger 4 captures both vehicle and transmission system information such as fault codes, product software versions, configuration settings, and snapshot data. As repairs or software changes are made ServiceRanger 4 automatically updates the report and stores it on the computer for future reference. Report information is also shared with Eaton to enhance various service support activities.
spacer
You will create a private ecommerce account from the ServiceRanger 4 website to purchase and manage your software license numbers.  A license can be purchased with a credit card or purchase order.
spacer
Multiple license discounts are available for purchases of 35 licenses and up in multiple tiers. Licenses must be purchased in a single transaction to qualify for a discount. For more details, please contact your Roadranger representative.
spacer
One license number will activate the ServiceRanger 4 software on one computer. Important: Any attempt to use a single license on multiple computers may cause the ServiceRanger 4 software to become inoperable on each computer.
spacer
Yes, in instances where you may be upgrading your computer or the computer becomes damaged ServiceRanger 4 can be activated on another computer by uninstalling it from the old computer (if possible), installing it on the new computer, performing a license transfer in your e-commerce account, and completing the software activation process on the new computer.
spacer
No, all updates to the ServiceRanger 4 program are included with the license subscription.
spacer

Your license may be renewed at any point throughout its renewal period. The renewal period for a license begins 90 days prior to expiration and ends 30 days after expiration. To renew a license, log into your e-commerce account, navigate to the subscription, click on the Renew Subscription button to add the renewal product to your Shopping Cart then follow the Checkout process. 

Important: For the renewal to take effect ServiceRanger must be version 4.2.1187 or greater. If unsure of your version click here to download the latest version. If the license has already expired ServiceRanger 4 will display the activation screen on startup. The current license number will be automatically populated in the activation window. Clicking the Activate button will apply the renewal and open the software. If the license has not yet expired, no action is required in ServiceRanger 4. The renewal will be applied the next time the ServiceRanger 4 update manager connects to the Eaton server. The license expiration date, found in the ServiceRanger 4 Settings>License screen, may take 24 hours to update.

spacer
You can renew all license numbers that were originally purchased together by logging into your e-commerce account and selecting: My Account > My Organization > Subscriptions. This will show your license subscriptions by the original order number. At the top right of the order will be a renew subscription button that will cause the renewal product to be added to your Shopping Cart for all the numbers that can be renewed for that original order (If the button is not visible, it means there are no license numbers in that order due for renewal). Once added to your Shopping Cart follow the Checkout process.
spacer
Each license number has an automatic 30-day renewal grace period during which it can be renewed. If the license is not renewed during this time it cannot be renewed and a new license must be purchased.
Note: The renewal purchase will extend your license number from its expiration date not from when the order was placed.
spacer
The license number renewal price is only shown once the renewal product is added to your Shopping Cart. The price cannot be shown in the catalog because it is only determined once you select which license number you want to renew.
Note: You can always remove the renewal product from your Shopping Cart if you do not want to purchase it.
spacer
Yes, ServiceRanger 4 licenses can be purchased globally using a local MasterCard® or Visa® credit card.
spacer
Yes, a value-added tax identification number (VAT ID) will need to be provided to purchase a ServiceRanger 4 license during the Checkout process.
spacer
ServiceRanger 4 customer support can be obtained by emailing Snap-On.
spacer

Yes, the following settings should be verified:

  • All Eaton services use standard HTTP port 80
  • Proxy white lists should include these domain names:
    • *.serviceranger4.com
    • *.serviceranger4.com/*

    Note: If using authenticated access, this must be turned off for these domains.

  • Some security programs have application white lists that only allow a list of programs to access the Internet. The following applications must be allowed access to the Internet:
    • C:\Program Files\Eaton\ServiceRanger 4\Eaton.ServiceRanger.exe
    • C:\Program Files\Eaton\ServiceRanger 4\Eaton.Waterhouse.ClientUpdater.exe
spacer
Verify the computer is connected to the internet and there are no folder permissions, security settings, proxy or firewall settings that could be preventing the ServiceRanger 4 software or the ServiceRanger 4 update manager from accessing the Eaton server; any router firewalls should also be checked.
spacer

The following checks should be performed:

  • Check that you entered the license serial number correctly. Trying to copy and paste the serial number could result in a leading or trailing blank space which must be removed.
  • Check that your computer's system clock is set to the correct date and time
  • Log into your e-commerce account and check to see if the license has already been activated on another computer.
  • Check that you are trying to activate ServiceRanger version 4.2.1187 or greater
  • A change to the computer's configuration as a result of any one of the following events could have removed or corrupted the ServiceRanger program license files. 
    • A computer crash
    • New software being loaded
    • A change or upgrade to the computer’s hardware such as a replaced hard drive
    • A change or update to the computer’s Operating System

In all these cases it is recommended that ServiceRanger be uninstalled, then reinstalled and another attempt is made to activate the software.

spacer

The following checks should be performed:

  • Verify the ServiceRanger 4 package license type you purchased includes support for the functions you are trying to use
  • Verify the computer proxy and security settings are set properly
  • Check that the ServiceRanger 4 activation process was completed, including performing a Check for Updates from the ServiceRanger 4 Home screen.
spacer

The following checks should be performed:

  • Verify the ServiceRanger 4 package license type you purchased includes support for the functions you are trying to use
  • Verify the computer proxy and security settings are set properly
  • Check that the ServiceRanger 4 activation process was completed, including performing a check for updates from the ServiceRanger 4 home screen.
spacer
The initial ServiceRanger 4 installation includes all the product service literature (approximately 500MB). Due to Eaton server limitations, the install is completed in phases with the images and videos loading last due to their size. Given enough time, with the computer connected to the internet, all images and videos will download in the background. To expedite the download it is recommended that the computer be left on and connected to an internet connection overnight (ServiceRanger 4 should be shut down during this time).
spacer

The following checks should be performed:

  • Verify the computer meets the minimum hardware requirements to run ServiceRanger 4
  • Check ServiceRanger 4 compatible vehicle link adapters and driver requirements
  • Check that the vehicle link adapter settings are correct in the ServiceRanger 4 Connection Settings
  • Check that the vehicle link adapter is properly connected and is getting power from the vehicle’s data link connector
  • If you are using a vehicle link adapter wirelessly switch to a wired connection
  • Verify the USB communications port on the computer is functioning properly
spacer
Perform the checks described in the previous question. Verify that the Roadranger component ECU is properly connected to the vehicle's data link and is powered up; check ECU powers, grounds and fuse as necessary.
spacer
You can call 1-800-826-HELP (4357) or email customer.service@nexiq.com
spacer
You can call 1-800-826-HELP (4357) or email us. An Eaton support team member may need remote access to your computer to resolve the ServiceRanger 4 software or computer issue preventing proper operation. You will be asked to visit http://www.myserviceranger.com/registration/assist.aspx to allow an Eaton support member access.
spacer
No, ServiceRanger 2.80 is required to support AutoShift® Gen I transmissions, click here for more information.
spacer
Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy and helping to solve the world’s most urgent power management challenges.
Company
Quick links
© 2024 Eaton. All Rights Reserved.